FAQs

Frequently Asked Questions

General

Where are you located? We are located just west of Rio on Cty B between Cty Hwy C and Hwy 22. The address is W5511 County Road B. Burr Oak Gardens Map

Farm Share/ Market Share Questions

When will produce be available? Produce will start becoming available mid-June.

When does the season end? Our on-farm stand and our market stands will end the 16th/17th of October. If you are interested in extending your season, you can sign up for a separate Fall Storage Share.

How do I sign up? New this year we are taking online payments through our website. A convenience fee will be charged for online payments.

Will I receive a receipt? Yes, you will receive a receipt after check out.

What is my PIN? Every member will receive a unique four digit pin. This will be listed on your receipt. Use this pin when you are purchasing your produce by filling out our handy order form. This will allow us to track how much you have spent.

Why do I have a PIN? Your pin is an easy way for you to check out without having to have cash on hand at our farm or market stands.

Why do I have to fill out an order form when I pick up my produce? This order form allows us to track what people are purchasing from our stand. We will be able to make decisions on planting/harvesting amounts in the future by looking at what members actually bought. For example if everyone liked cucumbers, then great we will plant more. If no one purchased onions, then we will contract the number of onions we plant. The more information we have, the better able we are to give you exactly what you want each week.

What is my balance? We will notify you each time your account drops below set points. For example if you signed up for $200, you will receive an email with your balance when your account drops below $150, $100, $50, $25.

I used up my funds, can I add more? Yes, you can add more money to your account. We ask that you add money in $25 increments to make it easier for us.

I have funds left over and it is late October? What happens? Any Farm Share or Market Share funds that are not used by the end of the regular CSA season will be rolled over to 2020, only if you sign up for a share in 2020. Funds can only be put toward a Fall Storage Share in 2019 if there are Fall Storage Shares still available. If you do not wish to sign up for a share in 2020, it is your responsibility to use the funds before the end of the season, as they will not be refunded.

Greenhouse Questions

When will you open? For the 2019 season we will open Saturday, April 27th.

When do you shut down for the season? The retail greenhouse will close Sunday, June 19.

What are your hours? The retail greenhouse is open Monday-Saturday 9am-6pm and Sundays 10am-4pm.

What payment methods do you accept? We accept cash, check, and all major credit cards.